Privacy Policy
Last updated October 14, 2026
This policy explains how Chelsea Doctor Safaie, doing business as Vega Phone ("Vega Phone", "we", "us") handles personal information in connection with the Vega Phone business phone system.
Two roles. For our own account holders we are the controller of their information. For the call, message and contact data that a customer's team generates while using Vega Phone, we act as a processor on that customer's behalf — they decide what is collected and why. If you were called by a business using Vega Phone and want your information corrected or deleted, contact that business; we will assist them in responding.
Information we collect
- Account information — name, business email, phone number, job role, company, and authentication credentials stored as a one-way hash.
- Communications data — call metadata (numbers, time, duration, outcome), call recordings and transcripts where recording is enabled, text messages, voicemails and voice memos.
- Contact data — the contact records our customers import or sync from their CRM, which may include names, phone numbers, email addresses and related notes.
- Usage and device data — log entries, IP address, browser and device type, and in-product actions, used for security, support and reliability.
- Enquiries — what you send us when you request a demo or contact support.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
How we use it
- To provide, maintain and support the service.
- To route calls and messages through telecommunications carriers.
- To produce transcripts, summaries and reporting for the customer whose account generated the data.
- To secure the service, investigate abuse, and meet legal and carrier obligations.
- To bill customers and communicate about their account.
We do not use customer call content, recordings or transcripts to train general-purpose machine learning models.
Call recording
Whether calls are recorded, whether an announcement is played, and who hears it are controlled by each customer's own administrator. We store recordings and transcripts on behalf of that customer and make them available within their workspace. Compliance with recording and consent law is the customer's responsibility.
Service providers
We share information with providers who help us run the service, under contract and only as needed:
- Telecommunications carriers — to originate and terminate calls and messages.
- Cloud hosting and database providers — to store and serve application data and recordings.
- Transcription and language processing providers — to convert audio to text and generate summaries.
- CRM platforms — where a customer connects one, data flows in both directions under that customer's instruction.
We may also disclose information where required by law, to enforce our terms, or in connection with a merger or acquisition, with notice to affected customers.
Retention
We keep information for as long as an account is active and as needed to provide the service. Customers can delete records within the product. After an account terminates, data may be exported for 30 days and is then deleted or anonymized, except where we must retain it for legal, tax or security reasons.
Security
Each customer's workspace is isolated from every other customer's. Data is encrypted in transit and at rest, credentials and third-party tokens are stored encrypted, access is role-based, and administrative actions are audited. No system is perfectly secure, and we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to opt out of certain processing, and not to be discriminated against for exercising those rights. California residents have these rights under the CCPA/CPRA. To exercise them, write to privacy@vegaphone.app. If your information was provided to us by a business using Vega Phone, we will direct your request to that business.
Text messaging (SMS)
Businesses using Vega Phone text people who have given them their mobile number and agreed to receive messages — for example on our text message consent form or during a call with that business. Message frequency varies. Message and data rates may apply.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Phone numbers and message content are shared only with the telecommunications carriers and providers needed to deliver the messages.
Message opt-out
Replying STOP to any text message from a Vega Phone number stops further messages from that sender. HELP returns contact information. START resumes messages. Message and data rates may apply.
Children
Vega Phone is a business product and is not directed to anyone under 18. We do not knowingly collect information from children.
Changes
We may update this policy. The date above will change, and material updates will be notified by email or in the product.
Contact
Chelsea Doctor Safaie d/b/a Vega Phone
10720 2nd St, Santee, CA 92071, United States
privacy@vegaphone.app