Terms of Service

Last updated October 24, 2026

These Terms govern your use of Vega Phone, a business phone system operated by Chelsea Doctor Safaie, doing business as Vega Phone ("Vega Phone", "we", "us"). By creating an account or using the service, the organization you represent ("Customer", "you") agrees to these Terms.

1. The service

Vega Phone provides cloud telephony and related features — outbound and inbound calling, text messaging, call recording and transcription, voice memos, CRM integration and reporting — delivered over the internet and through third-party carriers.

2. Accounts and access

• Each Customer is provisioned an isolated workspace. You are responsible for the users you invite into it and for everything done under their accounts.
• You must provide accurate registration information and keep credentials secure.
• Administrators you designate can change settings that affect all of your users, including call recording policy.
• You must be at least 18 and authorized to bind your organization to these Terms.

3. Acceptable use

You agree not to use Vega Phone to:

• Place calls or send messages in violation of the Telephone Consumer Protection Act, state calling and recording laws, Do-Not-Call rules, or carrier and industry requirements including A2P 10DLC registration.
• Send unsolicited, deceptive, fraudulent or unlawful communications.
• Contact anyone who has opted out, or circumvent the suppression and cooldown controls in the service.
• Transmit malware, attempt to breach security, or interfere with the service or other customers.
• Resell or sublicense the service without our written agreement.

4. Call recording and consent

Vega Phone gives your administrator control over whether calls are recorded, whether a recording announcement is played, and who hears it. Determining what your business is legally required or permitted to do is your responsibility. Recording consent law varies by state and some states require all parties to consent. We provide the controls and the audit trail; we do not provide legal advice and we are not responsible for your compliance decisions.

5. Text messaging (SMS) program

Vega Phone's own messages. If you agree to receive text messages from Vega Phone (for example on our text message consent form), we text you about your account, onboarding, demo scheduling and customer support. These are not marketing messages.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to cancel at any time; you will receive one message confirming you are unsubscribed. Reply START to opt back in.
• Reply HELP for help, or contact us using the details in Contact below.
• Agreeing to receive texts is not a condition of any purchase.
• Carriers are not liable for delayed or undelivered messages.
• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Messages our customers send. Businesses that use Vega Phone send texts to their own contacts. Each business is responsible for obtaining its contacts' consent and honoring opt-outs; Vega Phone processes STOP, START and HELP automatically for every business on the platform.

6. Customer data

• You retain all rights to the data you put into Vega Phone, including contacts, recordings, transcripts and messages.
• We process that data to operate and support the service, as described in our Privacy Policy.
• You are responsible for having a lawful basis to provide us with any personal information about third parties, including the people your team calls.
• On termination you may export your data for 30 days, after which we may delete it.

7. Third-party services

Vega Phone relies on third parties including telecommunications carriers, cloud infrastructure providers, transcription services and the CRM you connect. Their availability and terms are outside our control, and outages or changes on their side may affect the service.

8. Fees

Fees, billing frequency and usage charges are as stated in your order or plan. Charges are non-refundable except where required by law. We may change pricing on notice effective at your next renewal term. You are responsible for applicable taxes.

9. Availability

We work to keep Vega Phone available but do not guarantee uninterrupted service. We may perform maintenance, and we may suspend access where required for security, legal compliance, non-payment, or where use threatens the service or other customers. Vega Phone is not a replacement for a traditional telephone line and should not be relied on for emergency calls.

10. Disclaimer

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to the service will not exceed the amounts you paid us in the twelve months preceding the claim.

12. Indemnity

You will defend and indemnify us against claims arising from your use of the service, your content, your communications with third parties, and your violation of these Terms or of applicable calling, messaging or recording law.

13. Term and termination

Either party may terminate on notice as set out in your plan. We may terminate immediately for material breach. Sections that by their nature should survive — including fees owed, disclaimers, limitation of liability and indemnity — survive termination.

14. Changes

We may update these Terms. Material changes will be notified by email or in the product before they take effect. Continued use after that constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The state and federal courts located in San Diego County, California have exclusive jurisdiction.

16. Contact

Chelsea Doctor Safaie d/b/a Vega Phone
10720 2nd St, Santee, CA 92071, United States
hello@vegaphone.app